Effective Date: [15 February 2026]

Welcome to Naysha Jewellers. These Terms and Conditions (“Terms”) govern your access to and use of our website and the purchase of products from our online store. By using this website or placing an order, you agree to be legally bound by these Terms.

1. BUSINESS DETAILS
Business Name: Naysha Jewellers
Business Location: Surat, Gujarat, India
Email: [nayshajewelllers@gmail.com](mailto:nayshajewelllers@gmail.com)

2. NATURE OF PRODUCTS
Naysha Jewellers sells artificial and imitation jewellery.
• Our products are fashion jewellery and are not made of precious metals unless specifically stated.
• Product descriptions, materials, and images are provided as accurately as possible.
• Slight variations in color, finish, or design may occur due to photography lighting and screen settings.

3. ELIGIBILITY
Our products are available for purchase by individuals of all ages. However, if you are under 18 years of age, purchases must be made with the consent or supervision of a parent or legal guardian. By placing an order, you confirm that you have the legal capacity to enter into a binding contract under Indian law.

4. USER ACCOUNTS
• Customers may create an account to place orders.
• You are responsible for maintaining confidentiality of login credentials.
• You agree to provide accurate, complete, and updated information.
• We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or suspicious activities.

5. PRICING AND PAYMENT
• All prices are displayed in Indian Rupees (INR ₹).
• Prices include applicable taxes unless stated otherwise.
• We reserve the right to modify prices at any time without prior notice.
• Orders will be processed only after successful payment confirmation.
• In case of pricing errors, we reserve the right to cancel the order and refund the amount paid.

6. PAYMENT METHODS
We accept secure payment methods made available on our website, which may include UPI, debit/credit cards, net banking, wallets, and Cash on Delivery (if available).

7. ORDER ACCEPTANCE AND CANCELLATION
• We reserve the right to refuse or cancel any order due to product unavailability, payment issues, suspected fraud, or incorrect pricing.
• Customers may cancel orders within 24 hours of placing the order.
• Orders cannot be cancelled once shipped.
• Refunds for cancelled orders will be processed within 7–10 business days.

8. SHIPPING AND DELIVERY
• Estimated delivery timelines are provided for reference only.
• Delays caused by courier partners, natural events, strikes, or unforeseen circumstances are beyond our control.
• Risk of loss passes to the customer upon successful delivery.
• Customers must provide accurate shipping information. We are not responsible for incorrect address submissions.

9. RETURN AND REFUND POLICY
In accordance with applicable Indian consumer protection laws:

• Return requests must be made within 7 days of delivery.
• Items must be unused, undamaged, and returned in original packaging.
• Customized, personalized, or discounted items are non-refundable unless defective.
• Refunds will be initiated after product inspection and approval.
• Shipping charges are non-refundable unless the return is due to a defect or incorrect product shipped by us.
• If a returned product is found used or damaged, the return may be rejected.

10. CASH ON DELIVERY (COD) TERMS
• COD may be available for selected locations.
• We reserve the right to restrict COD for customers with repeated order rejections.
• Refusal to accept COD orders without valid reason may result in account suspension.

11. PRODUCT CARE AND LIABILITY
Artificial jewellery may tarnish or discolor due to exposure to moisture, perfume, sweat, or chemicals. Proper care instructions should be followed.
Naysha Jewellers shall not be responsible for damage resulting from improper use, storage, or handling.

12. INTELLECTUAL PROPERTY
All website content including logos, brand name, product images, designs, text, and graphics are the exclusive property of Naysha Jewellers. Unauthorized copying, reproduction, or misuse is strictly prohibited.

13. PROHIBITED USE
You agree not to:
• Use the website for illegal purposes
• Attempt unauthorized access to the website
• Interfere with website security
• Post false, defamatory, or harmful content

14. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
• Naysha Jewellers shall not be liable for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the value of the product purchased.

15. FORCE MAJEURE
We shall not be held liable for failure to perform obligations due to events beyond our reasonable control including natural disasters, pandemics, strikes, government restrictions, or courier disruptions.

16. PRIVACY
Your personal information is collected and processed in accordance with applicable Indian laws. By using our website, you consent to the collection and use of your information for order processing, communication, and customer service.

17. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Surat, Gujarat.

18. AMENDMENTS
We reserve the right to modify or update these Terms at any time. Continued use of the website constitutes acceptance of revised Terms.

19. CONTACT INFORMATION
For complaints, grievances, or legal queries, please contact:
Email: [nayshajewelllers@gmail.com](mailto:nayshajewelllers@gmail.com)

By accessing this website and placing orders, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

– Naysha Jewellers